Question 1

What is PREDELUXE?

Accepted Answer

PREDELUXE is a Switzerland-founded, internationally oriented platform for verified pre-owned luxury goods. We combine Swiss quality standards with global reach and structured, documented processing. Our focus is on luxury watches — we also deal in jewelry, diamonds and gemstones, designer handbags, and selected luxury automobiles.

Question 2

Are these new items?

Accepted Answer

No. PREDELUXE specializes in the professional trade of verified pre-owned luxury goods. Unworn items are possible, but are always clearly labeled as such.

Question 3

Why buy pre-owned instead of new?

Accepted Answer

Pre-owned combines value retention, availability, and access to models that are unavailable or only available after long waiting periods when bought new. The steepest depreciation of a used item has typically already occurred — you enter closer to real market value.

Question 4

Does PREDELUXE sell from its own stock or on consignment?

Accepted Answer

Both. We operate a hybrid model with our own inventory and selected consignment items. For you as a buyer, this changes nothing: inspection, documentation, warranty, and processing are handled identically by PREDELUXE in both cases.

Question 5

Which brands do you carry?

Accepted Answer

We focus on internationally established luxury brands with a stable market position — including Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, Richard Mille, as well as leading houses in jewelry and leather goods.

Question 6

How does PREDELUXE ensure authenticity?

Accepted Answer

Every item goes through a multi-stage verification process before sale, in accordance with defined Swiss quality standards. Identity and reference check (model, reference number, execution) Serial and case number validation, cross-checked against market data Material and movement inspection by experienced watchmakers or gemologists Technical inspection including timing accuracy and water-resistance values Structured condition and provenance analysis

Question 7

What does "Swiss Standard" mean?

Accepted Answer

For us, Swiss Standard stands for documented verification processes, traceable valuation, and reputable handling — not a statement about the item's origin. Every verification step is logged and forms part of your item documentation.

Question 8

How are jewelry, diamonds, and handbags verified?

Accepted Answer

Each category has its own verification criteria. Jewelry: precious metal, alloy, hallmarks, setting, and stone security Diamonds & gemstones: carat, cut, color, clarity — including a laboratory certificate where available Handbags: material, craftsmanship, serial codes, hardware, brand-specific features, and structural integrity

Question 9

What happens if an item is not authentic?

Accepted Answer

A non-authentic item never enters our sales offering in the first place. Should a legitimate doubt nonetheless arise, we fully investigate the matter and take back the item against a full refund.

Question 10

What does the PREDELUXE certificate include?

Accepted Answer

The certificate documents authenticity, reference and serial number, technical inspection findings, condition grade, scope of delivery, and the applicable warranty. It accompanies your item and serves as solid proof for any future resale.

Question 11

What grading scale is used to assess condition?

Accepted Answer

We use clearly defined categories: Unworn, Like New, Very Good, Good, and Vintage. Relevant signs of wear are openly described in the product text and shown in the photos.

Question 12

Are box and papers always included?

Accepted Answer

No — the scope of delivery is stated individually for each item. On the product card and product page you can see, among other things, the year of manufacture and the papers included. If the original box or documents are missing, we disclose this openly.

Question 13

Are items serviced before sale?

Accepted Answer

Yes, if the technical findings require it — either in our atelier or by the manufacturer. Any service performed is disclosed transparently and forms the basis for the duration of our own warranty.

Question 14

Are repairs or non-original parts disclosed?

Accepted Answer

Yes. Every identifiable modification, every replaced or non-original component (e.g., an aftermarket dial, later-added gem setting) is explicitly stated. Concealing such information would contradict our standard.

Question 15

Are the photos of the actual item?

Accepted Answer

Yes. We photograph every item individually. You see exactly the piece you will receive — never catalog or manufacturer images.

Question 16

Can I get personal consultation?

Accepted Answer

Yes. At our locations by appointment — or remotely via video consultation. During the conversation, we clarify your preferences, model questions, market conditions, process, taxes, and handling.

Question 17

What happens during a video consultation?

Accepted Answer

A personal conversation with one of our specialists — free of charge and without obligation. It focuses on advice and building trust: model and market questions, condition criteria, purchase or trade-in, and an explanation of our processes.

Question 18

Can I view an item before purchasing?

Accepted Answer

For selected items, yes — by appointment at one of our locations. Please note: items may be located at different sites depending on the branch and may need to be transferred beforehand.

Question 19

What if my desired model is not available?

Accepted Answer

In that case, we set up a search request. You define the model, reference, condition, budget, and completeness — we search through our international network and contact you as soon as a matching item becomes available.

Question 20

Can I reserve an item?

Accepted Answer

A reservation is possible following individual review, typically against a deposit and for a limited period. Please contact us directly.

Question 21

How are your prices determined?

Accepted Answer

Market-based. They are grounded in international transaction data, demand, rarity, condition, and completeness. Our prices are calculated, not speculative — which is why they generally stay close to real market value.

Question 22

Are prices negotiable?

Accepted Answer

You can submit a price proposal to us via the "Make an offer" function. We review every inquiry individually and typically respond within 24 hours.

Question 23

Which payment methods do you accept?

Accepted Answer

Bank transfer, credit and debit card, as well as cash payment on-site within the legal limits. For higher amounts, structured or escrow-based processing is possible. Payment is always made to the company of the respective branch through which the sale is conducted — Switzerland, EU, or UAE.

Question 24

Is a deposit possible?

Accepted Answer

Yes. For reservations, search requests with a binding commitment, or items being transferred for you, we arrange a deposit. The remaining balance is due before handover or shipment.

Question 25

When is the item shipped?

Accepted Answer

After full payment has been received and final inspection is complete. For bank transfers, the timing depends on when the funds are credited to our account.

Question 26

Which company am I buying from?

Accepted Answer

PREDELUXE operates its own branches in Switzerland, the EU, and the United Arab Emirates. In these home markets, we always sell through the company of the respective region — including the regional tax applicable there. This means you buy locally and in full legal compliance: as a customer in the EU, through our EU company; as a customer in Switzerland, through PREDELUXE Switzerland; as a customer in the UAE, through PREDELUXE UAE.

Question 27

What if the item is located at another branch?

Accepted Answer

In that case, we handle the transfer. If an item needs to be moved for you within our branch markets (Switzerland, EU, UAE), we take care of taxes and import duties — you receive the item correctly cleared through customs and taxed. We explain the specific process and calculation for your item to you in advance, during a detailed consultation.

Question 28

Do you also ship to countries without a PREDELUXE branch?

Accepted Answer

Yes — in these cases we offer an official export. If, for example, an item is shipped from Switzerland to the USA, we can deduct the applicable VAT/sales tax and sell net of tax. Any import duties, customs fees, and local taxes incurred in the destination country are borne by the buyer in this case. We issue all export documents and support the process throughout.

Question 29

Is VAT itemized?

Accepted Answer

Yes — in accordance with the company and the applicable regulation of the country of sale. You receive a proper invoice. For export sales, we state the net sale price accordingly.

Question 30

How high are the import duties in my country?

Accepted Answer

This depends on the destination country, the product category, and the value. We calculate the expected costs together with you during the consultation — before you make a decision. Surprises upon delivery are not part of our standard.

Question 31

How do you ship?

Accepted Answer

Worldwide, fully insured, via specialized valuables and courier services, in neutral packaging with no indication of the contents. You receive tracking information, and delivery requires a signature.

Question 32

What does shipping cost?

Accepted Answer

Insured shipping within our branch markets is free of charge for you. For export shipments, we disclose the costs to you transparently in advance.

Question 33

Is the shipment insured?

Accepted Answer

Yes — for the full value of the item, from the moment it leaves our vault until it is delivered to you.

Question 34

Can I pick up the item in person?

Accepted Answer

Yes, by appointment at one of our locations. For high-value pieces, we also offer a personal handover by our concierge upon request.

Question 35

Which warranty applies to my item?

Accepted Answer

This depends on the individual item — and is stated on the product card. Items with an active manufacturer warranty are sold with exactly that warranty (remaining term stated). Items with a repair warranty from a manufacturer service order are sold with that warranty. All other items receive the PREDELUXE warranty for 6 or 12 months — depending on the scope of service performed in-house.

Question 36

How long does the PREDELUXE warranty run?

Accepted Answer

6 or 12 months from the date of purchase. The duration depends on the service performed in-house: a full overhaul results in the longer warranty, a reduced technical reconditioning in the shorter one. The term applicable to your item is stated on the certificate and the invoice.

Question 37

What does the PREDELUXE warranty cover?

Accepted Answer

The technical function of the movement under intended use. Not covered are wear and tear, damage from drops, water damage with the crown open, unauthorized interventions, as well as battery replacement and strap/bracelet wear.

Question 38

How do I make a warranty claim?

Accepted Answer

Contact us with your invoice and certificate. We arrange insured return shipping, inspect the item in our atelier, and repair any covered defects free of charge.

Question 39

How long is my right of withdrawal?

Accepted Answer

14 days in the EU, 7 days in Switzerland — in each case from receipt of the item.

Question 40

In what condition must the item be returned?

Accepted Answer

Important and explicit: a return is only possible if the item is new, unopened, and unworn — in exactly the condition delivered, with seals and protective films intact, and with the complete scope of delivery (box, papers, certificate, accessories). If the item has been worn, tried on with a visible trace, opened, adjusted (e.g., bracelet shortened), engraved, or otherwise altered, a return is excluded. This applies equally to watches, jewelry, and handbags.

Question 41

How does a return work?

Accepted Answer

Notify us of the return in writing within the deadline. We send you an insured return label, inspect the item upon receipt for the condition described above, and refund the purchase price via the original payment method after successful inspection.

Question 42

Are there exceptions?

Accepted Answer

Custom-made items, individually adjusted or engraved items, and items from a binding search request involving special procurement are excluded from return. We inform you of this before the contract is concluded.

Question 43

What does PREDELUXE purchase?

Accepted Answer

We purchase selected pre-owned luxury goods: Luxury watches from renowned brands Jewelry made of gold or platinum, diamond jewelry, and gemstones Scrap gold and precious metals based on material value Designer handbags from selected houses Selected luxury automobiles

Question 44

How does the instant purchase process work?

Accepted Answer

You submit item details and photos via our purchase form. After a market-based valuation, you typically receive an offer within 24 hours. Upon acceptance, we conduct a final inspection of the item and pay out immediately afterward.

Question 45

When is consignment better than an instant purchase?

Accepted Answer

When your desired price is above the instant purchase offer and you have some time to spare. In a consignment sale, we position your item on the market and often achieve a higher final price. Payout occurs after a successful sale, as agreed.

Question 46

Can I trade in my item?

Accepted Answer

Yes. With a trade-in, we offset the purchase value of your piece directly against the price of your desired item — one process, one point of contact, one settlement.

Question 47

What is my item worth?

Accepted Answer

Use our free appraisal. Our experts assess your piece based on current market data — non-binding and free of charge.

Question 48

What services do you offer?

Accepted Answer

Full overhaul, partial service, water-resistance testing, timing regulation, polishing, and restoration for watches. For jewelry: stone setting, polishing, rhodium plating, resizing, and cleaning.

Question 49

How long does an overhaul take?

Accepted Answer

Typically two to six weeks, depending on the caliber and scope of work. You will receive the binding timeframe together with the cost estimate.

Question 50

Are original parts used?

Accepted Answer

Yes, wherever available. If an alternative component must be used in exceptional cases, we inform you in advance and document it.

Question 51

Do you also service items not purchased from you?

Accepted Answer

Yes. Submit your item via our service form, or bring it to one of our locations by appointment.

Question 52

What can I see in my customer account?

Accepted Answer

Your orders, purchase and trade-in inquiries, search requests with status, consultation appointments including meeting link and cancellation option, as well as your addresses and appraisals.

Question 53

Do I need to create an account to buy?

Accepted Answer

No. An account is optional — but it makes tracking inquiries, appointments, and orders considerably more convenient.

Question 54

How discreet is the process?

Accepted Answer

Discretion is part of our business. Packaging is neutral, customer data is not shared with third parties, and for purchase inquiries forwarded to partners, only anonymized item data is transmitted — never your personal information.

Question 55

Are luxury watches an investment?

Accepted Answer

Decisive factors are brand, rarity, production volume, condition, completeness (box & papers), market trends, and international demand. Certain models have historically shown stable market performance — however, there is no guarantee of value appreciation.

Question 56

Why is completeness so important?

Accepted Answer

Box, papers, certificates, and original accessories significantly influence resale value — for sought-after references, the difference can reach double-digit percentage points. Keep both carefully.

Question 57

Does PREDELUXE offer investment advice?

Accepted Answer

No. We do not provide individual financial or investment advice. We provide transparent market data, structured valuation, and professional assessment so that you can make well-founded decisions.

Question 58

How quickly can a luxury item be liquidated again?

Accepted Answer

Luxury goods are not a classic financial instrument, but for internationally sought-after brands, a structured sale is generally quite achievable. Through instant purchase and consignment, we offer you two predictable liquidity paths.

Frequently Asked Questions

About PREDELUXE

Authenticity & Verification

Condition & Documentation

Consultation, Viewing & Search Requests

Pricing & Payment

Taxes, Customs & International Handling

Shipping & Handover

Warranty

Returns & Withdrawal

Selling, Trade-In & Consignment

Service & Repair

Customer Account & Privacy

Investment & Value Retention

Where we sell — and through which entity

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